Important contact information

If you're having technical questions please use the community support forum. Customers with Basic or Premium Support contract should use Premium Support forum.

For commercial questions please write an email at openwebstart@karakun.com. Please do not post technical questions to this email, use the forum instead.

OWS Support Forum

The easiest way is our new support forum. Visit https://board.karakun.com to access the forum.

The OpenWebStart Support Forum is available 24/7 and thus is the ideal platform for you to find answers to all OWS-related issues. With this board, you profit from a single point of contact to our support team as well as quick and straightforward help by the community. 

Besides all that, you will also find lots of interesting and useful announcements and posts, e.g. release notes, links to external resources, paid support options, etc.

Community Support

The known communication channels (GitHub Issues and email) will of course stay available and can be used to report bugs. But as we want to build up a knowledge base for the whole OWS community we will focus on answering questions in the forum.

Paid Support Packages

Java and your operating system get updates, and so does OpenWebStart. Thanks to the support of our awesome sponsors, OpenWebStart will be updated and further developed as long as needed.

You can of course use OpenWebStart as an open source solution free of charge but we‘d also like to talk to you about support options to guarantee the lasting development.

Community Support

• Report bugs via the public support forum or using the GitHub Issue Tracker
• Bugs are fixed as soon as possible

Basic Support & Sponsoring

• Special communication channel to report bugs (via support forum)
• Bugs have a higher priority but no guaranteed service levels
• 10% discount for development of individual features
• Company logo can be published on OpenWebStart sponsor page (basic sponsor)

Premium Support & Sponsoring

• Premium communication channel for bug reports (via support forum)
• Bugs have highest priority
• Guaranteed service levels depending on severity of bug (during business hours)
• After bug fix, we provide a corresponding release
• Possibility to get custom installer with company logo
• 25% discount for development of individual features
• Company logo can be published on OpenWebStart sponsor page (premium sponsor)

Talk to us about your individual support package at OpenWebStart@karakun.com.