Support

Support options

Community

free

Community usage - Devs help devs

  • Public bug fixes only


  • Feedback from community users within public forum
  • Support not guaranteed


  • No customization



  • Reaction time not guaranteed

  • No discount for ordering special features

Community

free

Community usage - Devs help devs

  • Public bug fixes only
  • Feedback from community users within public forum
  • Support not guaranteed
  • No customization
  • Reaction time not guaranteed
  • No discount for ordering special features

Developer

1200EUR

Small companies up to 5 developers. Price per developer and year.

  • Hotfixes will be released within 4 weeks

  • Feedback from OWS core developers in dedicated forum area
  • Guaranteed support available

  • No customization



  • Reaction time as per best effort

  • No discount for ordering special features

Developer

1200EUR

Small companies up to 5 developers. Price per developer and year.

  • Hotfixes will be released within 4 weeks
  • Feedback from OWS core developers in dedicated forum area
  • Guaranteed support available
  • No customization
  • Reaction time as per best effort
  • No discount for ordering special features

Basic

6000EUR

Companies with more than 5 developers. Price per company and year.

  • Hotfixes will be released within 2 weeks

  • Feedback from OWS core developers in private forum area
  • Guaranteed support available. Support has higher priority
  • Custom installer for Splash Screen and Update Site available for 2000 EUR / year
  • Reaction time as per best effort but at higher priority than developer
  • 10% discount for ordering special features

Basic

6000EUR

Companies with more than 5 developers. Price per company and year.

  • Hotfixes will be released within 2 weeks
  • Feedback from OWS core developers in private forum area
  • Guaranteed support available. Support has higher priority
  • Custom installer for Splash Screen and Update Site available for 2000 EUR / year
  • Reaction time as per best effort but at higher priority than developer
  • 10% discount for ordering special features

Premium

30000EUR

Companies which need fixed SLA's. Price per company and year.

  • Hotfixes will be released immediately after bug fixing
  • Feedback from OWS core developers in private forum area
  • Guaranteed support available. Support has highest priority
  • Custom installer for Splash Screen and Update Site available included
  • Guaranteed reaction time from 4 hours to one business day
  • 25% discount for ordering special features

Premium

30000EUR

Companies which need fixed SLA's. Price per company and year.

  • Hotfixes will be released immediately after bug fixing
  • Feedback from OWS core developers in private forum area
  • Guaranteed support available. Support has highest priority
  • Custom installer for Splash Screen and Update Site available included
  • Guaranteed reaction time from 4 hours to one business day
  • 25% discount for ordering special features

Documentation & Forum

The OpenWebStart Support Forum is available 24/7 and thus is the ideal platform for you to find answers to all OWS-related issues. With this board, you profit from a single point of contact to our support team as well as quick and straightforward help by the community.