SupportThe OpenWebStart Support Forum is available 24/7 and thus is the ideal platform for you to find answers to all OWS-related issues. With this board, you profit from a single point of contact to our support team as well as quick and straightforward help by the community.
Important contact informationIf you're having technical questions please use the Community Support Forum. Customers with Basic or Premium Support contract should use Premium Support Forum.
For commercial questions please write an email at firstname.lastname@example.org. Please do not post technical questions to this email, use the forum instead.
- Special communication channel to report bugs (via support forum)
- Bugs have a higher priority but no guaranteed service levels
- 10% discount for development of individual features
- Company logo can be published on OpenWebStart sponsor page (basic sponsor)
- Premium communication channel for bug reports (via support forum)
- Bugs have highest priority
- Guaranteed service levels depending on severity of bug (during business hours)
- After bug fix, we provide a corresponding release
- Possibility to get custom installer with company logo
- 25% discount for development of individual features
- Company logo can be published on OpenWebStart sponsor page (premium sponsor)