Support

Support options

Community

free

Community usage - Devs help devs

  • Public bug fixes only


  • Feedback from community users within public forum
  • Support not guaranteed


  • No customization



  • Reaction time not guaranteed

  • No discount for ordering special features

Community

free

Community usage - Devs help devs

  • Public bug fixes only
  • Feedback from community users within public forum
  • Support not guaranteed
  • No customization
  • Reaction time not guaranteed
  • No discount for ordering special features
Go to Support Forum

Developer

1200EUR

Small companies up to 5 developers. Price per developer and year.

  • Hotfixes will be released within 4 weeks

  • Feedback from OWS core developers in dedicated forum area
  • Guaranteed support available

  • No customization



  • Reaction time as per best effort

  • No discount for ordering special features

Developer

1200EUR

Small companies up to 5 developers. Price per developer and year.

  • Hotfixes will be released within 4 weeks
  • Feedback from OWS core developers in dedicated forum area
  • Guaranteed support available
  • No customization
  • Reaction time as per best effort
  • No discount for ordering special features
Buy Developer Support

Basic

6000EUR

Companies with more than 5 developers. Price per company and year.

  • Hotfixes will be released within 2 weeks

  • Feedback from OWS core developers in private forum area
  • Guaranteed support available. Support has higher priority
  • Custom installer for Splash Screen and Update Site available for 2000 EUR / year
  • Reaction time as per best effort but at higher priority than developer
  • 10% discount for ordering special features

Basic

6000EUR

Companies with more than 5 developers. Price per company and year.

  • Hotfixes will be released within 2 weeks
  • Feedback from OWS core developers in private forum area
  • Guaranteed support available. Support has higher priority
  • Custom installer for Splash Screen and Update Site available for 2000 EUR / year
  • Reaction time as per best effort but at higher priority than developer
  • 10% discount for ordering special features
Buy Basic Support

Premium

30000EUR

Companies which need fixed SLA's. Price per company and year.

  • Hotfixes will be released immediately after bug fixing
  • Feedback from OWS core developers in private forum area
  • Guaranteed support available. Support has highest priority
  • Custom installer for Splash Screen and Update Site available included
  • Guaranteed reaction time from 4 hours to one business day
  • 25% discount for ordering special features

Premium

30000EUR

Companies which need fixed SLA's. Price per company and year.

  • Hotfixes will be released immediately after bug fixing
  • Feedback from OWS core developers in private forum area
  • Guaranteed support available. Support has highest priority
  • Custom installer for Splash Screen and Update Site available included
  • Guaranteed reaction time from 4 hours to one business day
  • 25% discount for ordering special features
Get in touch with us

Documentation & Forum

The OpenWebStart Support Forum is available 24/7 and thus is the ideal platform for you to find answers to all OWS-related issues. With this board, you profit from a single point of contact to our support team as well as quick and straightforward help by the community.

macbook-board

Important contact information

If you're having technical questions please use the Community Support Forum. Customers with Basic or Premium Support contract should use Premium Support Forum.

For commercial questions please write an email at openwebstart@karakun.com. Please do not post technical questions to this email, use the forum instead.
USER GUIDE
FAQ
SUPPORT FORUM